Refund Policy
Last updated: 10/11/2026
1. Digital Products
When purchasing a product through the Site, you agree to the payment of the purchase price listed on the Site for the Product (the 'Purchase Price').
Payment of the Purchase Price may be made through a Payment Gateway Provider such as Stripe, PayPal, Google Pay. In purchasing a product through the Site, you warrant and represent that you agree to be bound by the applicable Terms and Conditions, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Provider.
Once the purchase is completed, you will be issued with a receipt to confirm that the payment has been received and we may record your purchase details for future use.
Due to the nature of digital content, all purchases of digital products, courses, and memberships from our Site are final unless a refund is required under relevant consumer protection laws.
2. Coaching Sessions, Packages, and Services
All performance coaching, nutrition coaching, integrative health coaching, and other services are subject to the terms outlined in the applicable service agreement or service schedule.
Individual Sessions and Prepaid Packages
Individual coaching sessions and prepaid packages are nonrefundable after the initial 24-hour cancellation period specified in the applicable service agreement, except where required by applicable law or otherwise agreed to in writing by The Wellness Athlete.
Session Cancellations and Rescheduling
Clients must provide at least 24 hours’ notice to cancel or reschedule a scheduled session without penalty.
Cancellations made with less than 24 hours’ notice and missed appointments may result in the full applicable session fee being charged or the forfeiture of a prepaid session.
Exceptions may be made at the discretion of The Wellness Athlete.
Clients are responsible for arriving on time and communicating scheduling changes promptly.
Termination of Ongoing Services
Clients receiving ongoing or recurring coaching services must provide at least 30 days ’ written notice to terminate services, in accordance with their applicable service agreement.
Eligible unused sessions may be scheduled and used during the notice period, subject to package terms, availability, and scheduling policies. Any unused sessions remaining at the end of the notice period may be forfeited and will not be refunded, except where required by applicable law or otherwise agreed to in writing.
Automatic Package Renewal
Where a Client has expressly authorized automatic package renewal, The Wellness Athlete may charge the payment method on file for a new package at the current agreed-upon price once all sessions in the existing package have been used.
This authorization remains in effect until the Client cancels automatic renewal in writing before the next package charge is processed. Automatic renewal is subject to the terms of the applicable service agreement and payment authorization.
3. Company-Initiated Cancellations
If The Wellness Athlete is unable to provide a purchased session or service, we will work with the Client to reschedule the service or provide an appropriate refund or other resolution, as applicable and required by law.
4. Contact Us
For questions regarding refunds, session cancellations, package expiration, or coaching services, please contact The Wellness Athlete at darbywellnessandhealth@gmail.com or via our contact form https://thewellnessathlete.wixsite.com/coach/contact